PLEASE SEE READ THIS FORM IN ENTIRETY & YOU MUST AGREE TO ALL TERMS BEFORE FILLING OUT THIS FORM

Customer Return Request RMA Return Form For Testing & Examination - Customer Return Conditions / Request Agreement Contract

The use of APS Cellular, Inc., web site(s) is governed by the policies, terms and conditions set forth on our web pages. Your use of this site, viewing, or any other form of use of the APS Cellular, Inc. Web sites including but not limited to: placement of orders, subscription to any of our services or sources or any other indicates your acceptance of all of our stores sales terms, policies, terms and conditions. By ordering, purchasing, using our sites or other from us you expressly agree to the All Sales are Final Terms, Sale Conditions, Policies, other Sales Terms and Other Agreements as set forth on this page and other pages. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from APS Cellular, Inc. web site(s). This is a legal & Binding Sales Agreement for all Sales.

BY ACCESSING ANY OF OUR WEB SITES YOU HAVE ALREADY AGREED TO BE BOUND BY THE ALL SALES ARE FINAL TERMS, OTHER TERMS, AGREEMENTS, USE, POLICIES AND CONDITIONS

By using any of APS Cellular, Inc. web sites, for ordering products or services, information, or other as well as phone orders, verbal orders, fax orders or submitting any order for accessories, parts, products, service, cellular phones, any products or services, you indicate your acceptance of full agreement to be bound by, the sales terms and conditions set forth below and on other web pages. If you do not agree to these our sales terms, policies and conditions, please do not submit any orders or claims immediately close your browser.

APS Cellular, Inc will not accept unauthorized returns or exchanges. Packages returned to us without our Authorization and a Return Authorization Number will be refused upon return to our warehouse. If some how it was left or signed for you still will not be refunded or credited back in any way. Refused orders / shipments, non-deliverable for any or no reason by the shipper / carrier will not be refunded, credited back or other, its your loss. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. If you have a problem with mail or package delivery carrier please take it up with them not us, they accepted the package to deliver to you! Insured Packages are the only packages insured! We are not liable for anyone's neglect, actions or lack off!

All OEM Original Brand Name Products are covered by the manufacturer, you must contact them for all warranty & support. All sales are final, no refunds, no exchanges unless listed otherwise. Certain items may qualify for return with our discretion only. There is no guarantee your return may be accepted, only certain returns may be acceptable after you file a RMA request, and get an "Authorized RMA Number from us". All returns will be subject to actual examination & testing. Product compatibility or use is not guaranteed for any product. Sale items, close out items, discounted items, final sale items, discontinued items and many others are not returnable, not refundable and no credits back. We keep our prices very very low without a markup for returns! Most customers like it this way! Please Read Below.

ALL PRODUCTS HAVE NO WARRANTY WITH US ONLY THE MANUFACTURER WARRANTY APPLIES: WE WILL HAVE NO RETURNS / NO REFUNDS / NO EXCHANGES / ALL SALES ARE FINAL. INCLUDING THE FOLLOWING ON THIS PARTIAL LIST; Antennas, Antenna boosters, Belt Clips all, Cases most all, Cell Skins, Clip on Covers, Clip On anything, Close Out Items All, Color items, Computer parts or accessories, Covers, Covers any type, Data cables  and / Data kits, Decals, Discounted items, Electrical items (any type), FacePlates, Flashing items all, Generic items all, Housings, LCD's, LCD Screens, , LCD Covers, LCD Screen Protectors, Memory products, all types, Novelty items, One time use products, Sale Items, Stick On Items. Software, all and most all other products, or items we may sell and / or services we sell. CHECK THE PACKAGE OR THE NAME OF THE ITEM FOR A MANUFACTURER IF LISTED. CERTAIN PRODUCTS MAY HAVE A LIMITED WARRANTY, SEE THE ACTUAL PRODUCT PAGE FOR WARRANTY & HOW TO CONTACT THEM. CLICK HERE FOR THE LISTED MANUFACTURERS CONTACT INFORMATION PAGES

ANY PRODUCTS THAT DO NOT APPLY TO OUR RETURN POLICY WILL NOT BE PROCESSED, REFUNDED, CREDITED OR ANSWERED BACK. WE DO NOT TAKE BACK "UN-WANTED" ITEMS, NORMAL WEAR & TEAR, NOVELTY ITEMS, FACEPLATES, CLIP ON COVERS, NON-COMPATIBLE, BROKEN, USED, ALTERED, MISUSED, ABUSED, OVER USED, MODIFIED, USED IN ANY WAY NOT INTENEDED, DAMAGE FROM WATER, NON-FITTING, NON-WORKING, WRONG ITEMS ORDERED, SOFTWARE, ANTENNAS, CABLES, CASES, COVERS, BATTERIES, NOVELTIES, FACEPLATES, FLASHING ITEMS, & OTHER , UNSATISFIED WITH OR ANY ITEMS. ALL ITEMS ARE INSPECTED BEFORE SHIPPING,  IF YOU RECEIVED A DAMAGE ITEM YOU MUST CONTACT THE SHIPPER FOR A CLAIM, NOT US. IF YOU DID NOT OPT FOR INSURANCE COVERAGE YOU DO NOT HAVE INSURANCE OR COVERAGE. INSURED SHIPMENTS ARE COVERED FOR SHIPPING DAMAGE. WE DO NOT SHIP BROKEN OR DAMAGED ITEMS/PRODUCTS! DOA DEFECTIVE ITEMS ARE COVERED WITHIN 3 DAYS OF RECEIPT OF ORDER WITH A EXACT REPLACEMENT ONLY OR SIMILAR ITEM, NO REFUNDS, NO CREDITS, NO EXCHANGES, EXCEPTION IS DISCONTINUED ITEM OR PRODUCTS THERE IS NO WARRANTY IF THE MANUFACTURER DISCONTINUES IT OR IS NO LONGER IN BUSINESS). CELL PHONES, ALL ACCESSORIES & PARTS ARE NOT RETURNABLE! IF YOU HAVE A ELIGIBLE CLAIM PLEASE CONTACT US WITH THIS FORM IMMEDIATELY SO YOU WILL NOT BE DECLINED REPLACEMENT. PROOF OF PURCHASE FOR ALL CLAIMS MUST BE PROVIDED BY YOU, THE EMAILED PAID & SHIPPED RECEIPT OR ACTUAL INVOICE FROM PACKAGE IS THE ONLY PROOF OF PURCHASE ACCEPTED. CREDIT CARD STATEMENTS WILL NOT BE ACCEPTED. WE RESERVE THE RIGHT TO CHANGE OUR POLICIES & TERMS AT ANYTIME WITH OR WITHOUT NOTICE AS WELL AS NOT TO ACCEPT ANY RETURN AT OUR DISCRETION.

THE FOLLOWING ITEMS HAVE NO WARRANTY AND THERE are No Returns, No Refunds, No Credits, No Exchanges on all the following: on any type of Antenna, Faceplate, Faceplate Covers, Clip or Snap On Covers, Any & all Flashing or Light up products, Antennas, Any Stick On product, Memory Products, Computer Accessories, CD's or Software, Data Cables or Kits, Breakage by installation or fitting, any non-branded or after market product or item, LCD screens, LCD protectors and other. Due to type of products they are they usually have no warranty at all..

APS Cellular is not responsible for compatibility issues, order issues, delivery issues, installation or fitting issues, manufacturer's warranties, terms, price changes, product advertisements, descriptions, typo's, misprinted in user's manual / guide / instructions or product design flaws and or any discontinued items which may occur at any time without notice. 

Please Note: Actual images of products may differ due to various web browsers & settings, printer setting, manufacturer updates, newer versions of this item may be shipped before the picture shown is updated or is used for reference only & may not be actual item.

Actual manufacturer product Part numbers, Model numbers, Codes & Sku's may vary, as this is normal. Different part numbers and sku's are referenced from manufacturer, plant, location, type of packaging, and many other factors. Meaning: Part Number 9000 may be also Part #SPN9000  or Part # SKN5588 or STN1000A!

All Bluetooth products including headsets, USB  & / or accessories are covered by the manufacturers warranty only, no returns, no refunds, no credits, no exchanges, please click here for the manufacturers links page.

Always read the manual or guidelines from the manufacturer (search Google.com) before contacting us if applicable.

Please Note: Any signs of abuse, damage, wear & tear, misuse, negligence, improper operation, improper use, failure to follow manufacturers instruction, failure to contact manufacturer for support / warranty, normal wear & tear, or acts of God are not covered by any warranty.

Warranties & Returns do not cover damages caused by accident, abuse, drops, falls, electrical, misuse, modification, normal wear & tear, water damage, acts of God and or other. Discontinued items or products are Not Covered By Warranty or Us.

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ARMORCASES, DURACASES & INDUSTRIAL STRENGTH PRODUCTS THAT HAVE A MANUFACTURER LIMITED LIFETIME DEFECT WARRANTY WHICH MAY POSSIBLY BE REPLACED BY WARRANTY. THERE ARE NO REFUNDS ONLY EXCHANGES IF WE  VERIFY AN ITEM IS COVERED BY THE WARRANTY. PLEASE FILE AN RMA REQUEST, IF APPROVED AND SENT BACK TO US AN EXAMINATION WILL BE DONE. IF APPROVED WE MAY REPLACE THE ITEMS ONLY IF THEY ARE STILL AVAILABLE AND NOT DISCONTINUED (EOL End of Life which is now from 1 to 3 years!). IF THE PRODUCT IS DISCONTINUED THE MANUFACTURER DOES NOT OFFER US ANOTHER TYPE OF REPLACEMENT YOU ARE UNFORTUNATELY OUT OF LUCK AND WILL NOT GET A REPLACEMENT FROM US OR THE MANUFACTURER. (Wholesale Orders, Discounted Orders & / or Resellers, Commercial Use, Extreme Use, Heavy Use, Abuse, Belt Clips, Belt Loops, Mis-Abuse are Not Covered by the warranty) PROOF OF ACTUAL PURCHASE OF THE PRODUCT DIRECTLY FROM US OR ONE OF OUR ONLINE RETAIL STORES ONLY. YOU MUST PROVIDE US YOUR EMAILED PAID & SHIPPED RECEIPT AS PROOF OF PURCHASE WITH YOUR AUTHORIZED RETURN FORM FROM US, NO EXCEPTIONS. SHIPPING AND HANDLING FEE'S ARE ADDITIONAL AND ARE THE RESPONSIBILITY OF THE CUSTOMER BOTH WAYS (The same as driving to & from a retail brick & mortar store). PRODUCTS WILL BE REPLACED WITH EXACT SAME PRODUCT ONLY AFTER EXAMINATION & APPROVAL ONLY. BELT CLIPS, BELT LOOPS & ANTENNA LOOPS ARE NOT COVERED, THE PRODUCTS ARE COVERED BY THE MANUFACTURERS LIMITED DEFECT WARRANTY ONLY. SHIPPING & HANDLING IS ADDITIONAL AND IS NOT COVERED. DISCONTINUED ITEMS OR PRODUCTS ARE NOT COVERED BY WARRANTY EVEN THOUGH IN SOME PRODUCTS ARE STILL AVAILABLE FOR SALE.

ALL QUALIFIED LIMITED WARRANTIES MAY COVER AN ITEM OR PART OF A PRODUCT REPLACEMENT ONLY, NOT THE ENTIRE PRODUCT, POSSIBLY A REFURBISHED PRODUCT OR PART. PLEASE NOTE THAT SHIPPING / HANDLING FEE'S TO RETURN THE PRODUCT BACK TO US & SEND THEM BACK TO YOU IS NOT COVERED AND YOU HAVE TO PAY PRIOR TO SHIPPING OUT ANY REPLACEMENT REPLACE THEM, THAI IS ONLY IF QUALIFIED AS DEFECTIVE AFTER THE EXAMINATION. THERE WILL BE NO REFUNDS ON ANY WARRANTY CLAIM OR OTHER.

THERE WILL BE NO REFUNDS ON ANY DEFECTIVE ITEM, PRODUCT OR (DOA) DEAD ON ARRIVAL ORDER.

ANY PRODUCT THAT IS DOA (DEAD ON ARRIVAL WHEN YOU RECIEVE IT, WITHIN 2 DAYS MAXIMUM TIME PERIOD) WITHOUT SHIPPING DAMAGE AND INSPECTED BY US FOR DEFECT MAY BE EXCHANGED AT OUR SOLE DISCRETION FOR THE EXACT SAME PRODUCT IF STILL AVAILABLE, THERE WILL BE NO REFUNDS. TO ATTEMPT TO GET COVERAGE THE RMA AUTHORIZATION FORM MUST BE COMPLETED IN FULL & FILED WITHIN 2 DAYS OF RECEIPT OF SHIPMENT/ORDER. TWO MORE APPROVAL STAGES ARE REQUIRED, FIRST IF APPROVED YOU WILL BE SENT AN RMA NUMBER TO SHIP IT BACK, IF NOT APPROVED YOU WILL RECEIVE NOTHING. WHEN THE AUTHORIZED PRODUCT IS RECEIVED BACK & INSPECTED A DETERMINATION WILL BE MADE. IF FOUND COVERED THE PRODUCT MAY BE REPLACED, IF FOUND NOT COVERED THE ITEM WILL BE DISCARDED. TIP, WHEN FILLING OUT THE RMA REQUEST TRY TO ARTICULATE FULLY & COMPLETELY IN A MANNER THAT ANYONE CAN UNDERSTAND. INCOMPLETE OR VAGUE FORMS WILL BE MARKED VOID.

Please Note: Any signs of abuse, negligence, improper operation, tampering, improper use, failure to follow manufacturers instruction, failure to contact manufacturer for support / warranty, normal wear & tear, over use, fatigued, are not covered by the limited warranty.

ARMORCASES, DURACASES & INDUSTRIAL STRENGTH CASE PRODUCTS: WHATS NOT NOT COVERED BY LIMITED WARRANTY: NORMAL WEAR & TEAR, OVERUSE, COMMERCIAL USE, ABUSE, MISUSE, INCUDING BUT NOT LIMITED TO: DAMAGES BY WATER, DIRT, SAND, ACTS OF GOD OR NATURE OR OTHER IS NOT COVERED BY ANY WARRANTY OR US. PLEASE NOTE: BELT CLIPS, BELT LOOPS, CLIPS, CASES & PARTS DO BREAK, CLIPS & HOLDER BREAKAGE IS NOT COVERED BY WARRANTY. Wholesale Orders, reseller orders, Discounted Orders & / or Bulk orders, Commercial Use, Extreme Use, Heavy Use, Abuse, mis-abuse, normal wear & tear are Not Covered by the limited warranty.

IF YOU RECEIVE AUTHORIZATION TO RETURN THE PRODUCT BE SURE THE ITEMSYOU ARE SENDING BACK ARE CLEAN, NEAT, WELL PACKAGED, COMPLETE & WITH ALL ORIGINAL PACKAGING, PAPERS, PAID RECEIPT, MANUALS, WRAPPERS and BLISTER Packaging. FAILURE TO PROVIDE THE REQUESTED COMPLETE PRODUCT AND ACCESSORIES SHALL VOID THE RETURN AND THE ITEMS RECEIVED FROM YOU WILL BE DISCARDED AT YOUR EXPENSE, YOU WILL NOT BE REIMBURSED OR REFUNDED!

BE SURE TO FULLY ARTICULATE THE DEFECTS IN CLEAR & PRECISE DETAIL OR WE WILL NOT RESPOND BACK. ie, Seam ripped from stitching on left side.

D0 NOT SEND ANYTHING BACK TO US WITHOUT A WRITTEN AUTHORIZATION & RMA NUMBER FROM US OR IT WILL BE DISGARDED  AND YOU WILL NOT BE REFUNDED!

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ALL OEM Original Products / Accessories Warranties

ALL OEM / ORIGINAL MANUFACTURER ACCESSORIES & NAME BRAND PRODUCTS ARE USUALLY COVERED BY THE MANUFACTURERS LIMITED WARRANTY FOR UP TO 12 Months!, PLEASE CONTACT THE MANUFACTURER OR GO TO THE CUSTOMER CARE PAGE FOR THE CONTACT LIST- CLICK HERE , THE MANUFACTURER COVERS ALL THE WARRANTY & SUPPORT NOT US. PLEASE NOTE: DUE TO THE FAST PACE OF THE INDUSTRY, SOME PRODUCTS / ACCESSORIES HAVE BEEN DISCONTINUED AND ARE NO LONGER SUPPORTED BY SOME MANUFACTURERS (EVEN THOUGH THE PRODUCTS MAY BE AVAILABLE!), SO THEY ARE NOT WARRANTIED OR SUPPORTED!

BRAND NAME PRODUCTS SUCH AS JABRA, PLANTRONICS, & MANY OTHERS, ETC ARE USUALLY HAVE A LIMITED WARRANTY FROM THE MANUFACTURER FOR UP TO 12 MONTHS WITH PROOF OF PURCHASE, PLEASE CHECK WITH THE MANUFACTURER FOR ACTUAL WARRANTY CONDITIONS. CLICK HERE FOR THEIR CONTACT INFO IF YOU DON'T HAVE IT.

SOME AFTER MARKET BRANDS &  OTHER PRODUCTS MAY HAVE NO WARRANTY / NO RETURNS / NO REFUNDS AT ALL UNLESS LISTED IN THAT ITEMS AD, Partial List of Examples of No Warranty: Antennas, Antenna boosters, Cell Skins, Close Out Items All, Covers, Decals, Discounted items, Electrical items, FacePlates, Flashing items all, Generic items all, LCD,s, LCD Covers, LCS Screen Protectors, Novelty items, One time use products, Sale Items, Stick On Items all and many others. CHECK THE PACKAGE OR THE NAME OF THE ITEM FOR A MANUFACTURER IF LISTED. CERTAIN BRAND NAME PRODUCTS HAVE A LIMITED WARRANTY, SEE THE ACTUAL PRODUCT PAGE FOR WARRANTY & HOW TO CONTACT THEM. CLICK HERE FOR THE LISTED MANUFACTURERS CONTACT INFORMATION PAGES

CLICK HERE FOR THE MAJOR PRODUCT MANUFACTURER CONTACT PAGES & LINKS.

FYI: IF A RETURN IS AUTHORIZED BY US ALL RETURNED ITEMS MUST BE COMPLETE, HAVE ALL PACKAGING, INSTRUCTIONS, MANUALS, DISKS, CONNECTORS, CLIPS, BLISTERS & MATERIALS, NOT DAMAGED, USED, OPENED OR OTHER IN ANY WAY OR FORM. Customer is responsible for all shipping charges & providing tracking numbers on all returns.

We only replace for certain DOA defective products , that are covered under our policies and only at our discretion. Wholesale Orders, Discounted Orders & / or Resellers, Commercial Use, Extreme Use, Abuse, mis-abuse are Not Covered. Shipping / Handling charges for return shipping & reshipping are additional charges as well as technician charges & office fee's and are non-refundable.

Any signs of abuse, misuse, negligence, tampering, improper operation, improper use, failure to follow manufacturers instruction, failure to contact manufacturer for support / warranty, normal wear & tear, discontinued products are not covered by any warranty & are not returnable or refundable.

Certain DOA (dead on arrival) ONLY Specified Defective items will be replaced at no charge with in our policy guidelines if applicable.

Technician & other service charges may be required & are additional fees and will be applied to your return for examination, this is an additional charge that will be charged to your credit card. No returns will be sent back without payment.

PLEASE NOTE: WE ARE THE ONLY ONES WHO WILL DETERMINE IF AN ITEM IS DEFECTIVE OR NOT. ANY ITEM SENT TO US AS DEFECTIVE AND IS NOT, MAY BE DISCARDED OR MAY BE SHIPPED BACK TO THE CUSTOMER AT THEIR EXPENSE. THIS IS DUE TO THE HIGH AMOUNT OF FRIVOLOUS RETURNS & TRY, BUY & RETURNS! PLEASE DO NOT TRY TO UNDERMINE OR DECIEVE US, IN THE END WE WILL PREVAIL.

Returns received back that are not defective as described may be discarded, may be sent back to the customer with shipping charges, technician fee's and other service charges that will be charged to your credit card. Technician & other service charges may be applied to your return for examination, this is an additional charge that will be charged to your credit card.

IF YOU DO NOT WANT TO DO THIS, PLEASE JUST GO BUY ANOTHER PRODUCT, IT IS EASIER, FASTER, SAVES TIMES & MONEY.

IF YOU TAKE THE EASY WAY OUT BY HOLDING, RETRACTING OR STOPPING PAYMENT, WE WILL SEEK LEGAL RECOURSE IN WHICH CASE WE WILL PREVAIL AND YOU WILL CHARGED FOR ALL INCURRED CHARGES PLUS ALL EXPENSES.

All Returns will be examined carefully by us, giving us false or misleading return information will void your return & may be considered Fraud.

If the item stated as brand new is found defective on arrival or incorrect item was shipped, buyer understands that the product will be repaired or replaced only at our discretion, and be given a reasonable amount of time. All presumed defective or wrong items must obtain a Return Merchandise Authorization Number from us before returning the product or it will be refused or discarded at your expense. All returns will be examined & a determination will be made by us. Any non-defective product may be returned to the customer at their expense or discarded if return shipping is not paid. Any returned package without an RMA #  will be discarded, refused &/ or voided. Buyer is responsible for return shipping/ handling costs and insurance. Warranties are offered by most of the manufacturers and will be honored by the manufacturer only. All shipping and handling fee's will not be refunded or covered in any case.

Warranty Forfeiture

• Filing or making a false, vague, misleading, untruthful claim
• Stop payments, chargebacks, any form of non-payment
• No RMA Authorization for the return.
• Warranty is not granted if a product is received without original invoice & our authorized & signed RMA Form. 
• Warranty is void if serial tags, receiving numbers, tamper or security labels, product stickers, or manufacturer seals have been removed, altered or tampered with. 
• Warranty is void for abuse, mishandling, improper use, or defacing the product.
• Warranty is void for physical damage, improper or inadequate packaging when returned for RMA purposes.
• All items returned for credit must be in "as new" condition. Any discrepancies or used item will forfeit your refund. 
• All returns without RMA number issued will be rejected.
• Items returned without the complete accessories & original packaging included will not be processed and will not refunded since the manufacturer will forfeit the warranty.
• All items must be returned in new condition with the complete retail box contents including all accessories.
• Damaged, abused, misused or defaced items are not eligible for warranty.
• Any physical damages made to the item / product/ package or other, the product being defaced or the item considered "used"  are not refundable.
• All warranty & returns are only at our discretion only
• No Actual Original Paid & Shipped Order Receipt from us - Must be our paid receipt & not a credit card statement or other.

Click here about Using A Proper Return Email Address So We Can Respond Back

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I have read the above information and declare it to be true and accurate to the best of knowledge. By submitting this form you agree to our sales terms, return terms & conditions as well as being truthful. You agree that your return may void and not be acceptable after examination and may be discarded with no refunds, no credits, no warranty, no exchanges or other. APS Cellular, Inc. reserves the right to make all final decisions regarding warranty & return compliance, problem determination and the appropriate decision whether an item or product is covered by any warranty. Some limitations and restrictions apply and these programs are subject to change without prior notice. The the customer will be responsible for any costs associated with any non-warranty conditions as well as shipping, handling, technician fee's and all other incurred costs.. You further agree no disputes, no chargebacks or other stop payment method will be made as originally agreed when ordering. Unpaid & or Bad debts may be sent to collections, attorneys & credit agencies and subject to additional fees. This is a legal & binding agreement and I the requestor understand & fully agree to the stated terms on this page as well as the other terms.